TY  - BOOK
AU  - Hammami, Samiha Mjahed.
AU  - Hammami, Samiha Mjahed.
AU  - Souiden, Nizar.
AU  - Bennour, Khaled.
TI  - Knowledge-based resources in explaining service recovery performance: a multilevel investigation 
U1  - DPer 658.8 J826 Winter-Spring 2021 v. 29 n. 1-2 
PY  - 2021///
CY  - USA
PB  - Taylor & Francis Group, 
N1  - Journal of Marketing Theory and Practice, vol. 29, pages 189-209, Spring  2021
ER  -