Hammami, Samiha Mjahed. <br/><br/>
Knowledge-based resources in explaining service recovery performance :  a multilevel investigation / 
Samiha Mjahed Hammami, Nizar Souiden, and Khaled Bennour. 
 - USA ;  Taylor & Francis Group,   Spring 2021. 
 - volume 29, pages 189-209,  illustration. 
<br/><br/> Journal of Marketing Theory and Practice, vol. 29, pages 189-209, Spring  2021. 
<br/><br/><label>Dewey Class. No.: </label>DPer 658.8 J826 Winter-Spring 2021 v. 29 n. 1-2