TY  - BOOK
AU  - Gupta, N Srinivasa
AU  - Valarmathi, B.
TI  - Total quality management
SN  - 9780070153646
U1  - DC 658 2009
PY  - 2009///
CY  - New Delhi
PB  - Tata McGraw-Hill Private Limited
KW  - Total quality management
N1  - Include appendix
ER  -