TY  - BOOK
AU  - Mariani, Marcello M.
AU  - Mariani, Marcello M.
AU  - Borghi, Matteo.
AU  - Kazakov, Sergey.
TI  - The role of language in the online evaluation of hospitality service encounters: an empirical study 
U1  - Dper 647.94068 In821 April-May 2019 v. 78-79 
PY  - 2019///
CY  - Amsterdam
PB  - Elsevier
KW  - Hospitality service encounters
KW  -  Empirical study
KW  - Online ratings
N1  - International Journal of Hospitality Management, vol. 78, pages 50-58, April 2019
ER  -