Mariani, Marcello M. <br/><br/>
The role of language in the online evaluation of hospitality service encounters :  an empirical study / 
Marcello M. Mariani, Matteo Borghi, and Sergey Kazakov. 
 - Amsterdam ;  Elsevier ,  April 2019. 
 - Volume 78, pages 50-58 :  illustrations ;  28 cm. 
<br/><br/> International Journal of Hospitality Management, vol. 78, pages 50-58, April 2019. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality service encounters.<br/> Empirical study.<br/>Online ratings.
<br/><br/><label>Dewey Class. No.: </label>Dper 647.94068 In821 April-May 2019 v. 78-79