TY - BOOK AU - Baluyot, Michael Bhobet B. TI - Quality service management in tourism and hospitality SN - 9786214063321 U1 - DFil 647.940685 2021 PY - 2021/// CY - Manila PB - Mindshapers Co., Inc. KW - Hospitality industry KW - Management KW - Tourism KW - Management. N1 - Includes references ER -