TY  - BOOK
AU  - Bath, Jatinderpreet Kaur.
AU  - Bath, Jatinderpreet Kaur.
AU  - Bawa, Anupam.
TI  - Seeking consumer forgiveness :	: face management by frontline employees 
U1  - DPer 658.8005 J826 Winter-Fall 2020 v. 28 n. 1-4 
PY  - 2020///
CY  - Philadelphia ; 
PB  - Taylor & Francis Group , 
KW  - Management.	
KW  - Consumers
N1  - Journal of Marketing Theory and Practice, vol. 28, no. 4, pages 387-402, Fall 2020
ER  -