TY - BOOK AU - Kemp, Elyria. AU - Kemp, Elyria. AU - Porter, McDowell III. AU - Fuller, Nicole R. AU - Min, Kyeong Sam. TI - I heard it through the grapevine : : managing and engaging customers on the web U1 - DPer 658.8005 J826 Winter-Fall 2020 v. 28 n. 1-4 PY - 2020/// CY - Philadelphia PB - Taylor & Francis Group , KW - Management. KW - Consumers N1 - Journal of Marketing Theory and Practice, vol. 28, no. 3, pages 256-271, Summer 2020 ER -