TY  - BOOK
AU  - Christou, P. 
AU  - Christou, P. 
AU  - Avloniti, A. 
AU  - Farmaki, A. 
TI  - Guests' perceptions of emotionally expressive and non-expressive service providers within the hospitality context
U1  - DPer 910.46 T156 2019 v76PA-76PB 
PY  - 2019///
CY  - Amsterdam : 
PB  - Elsevier, 
KW  - Consumer satisfaction
KW  - Hospitality industry
ER  -