TY  - BOOK
AU  - Zhao, Yabing.
TI  - Predicting overall customer satisfaction : : big data evidence from hotel online textual reviews 
PY  - 2019///
CY  - Amsterdam : 
PB  - Elsevier, 
KW  - Hospitality industry
KW  - Consumer satisfaction
N1  - International Journal of Hospitality Management. volume 76PA , January 2019
ER  -