Zhao, Yabing. <br/><br/>
Predicting overall customer satisfaction :   big data evidence from hotel online textual reviews / 
Yabing Zhao, Xun Xu, Mingshu Wang. 
 - Amsterdam :   Elsevier,   ŠJanuary 2019. 
 - v 76PA, pages 111-121 :   illustrations. 
<br/><br/> International Journal of Hospitality Management. volume 76PA , January 2019. 
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