TY  - BOOK
AU  - Heisman, Eileen R.
TI  - Helping clients give with their heads, not just their hearts
SN  - 0732-8435
U1  - DPer 657.05 C33 Sept - Dec 2012, v. 82 n. 9 - 12 
PY  - 2012///
CY  - New York: 
PB  - The New York State Society of CPA
KW  - Customer services
N1  - The CPA Journal
ER  -