TY  - BOOK
AU  - Bernad, Melba.
TI  - IT-BPO: from optimization to transformation/ 
SN  - 0117-3308
U1  - DPer 004.1105 C73 Sept 2010 - April 2011 v. 20 n. 3-9 
PY  - 2010///-2011
CY  - Philippines
PB  - Schneider Electric
KW  - Information technology
KW  - Business Processing Outsource (BPO)
N1  - Computer world
ER  -