Jaakkola, Elina.
Co-creating service experience /
Elina Jaakkola, Anu Helkkula, and Leena Aarikka-Stenroos.
- Emerald Publishing Limited, ©2015.
- 167 pages;
- Journal of Service Management: Volume 26, Issue 2 .
Includes index.
9781785602375
Management.
Service industries -- Management -- Periodicals.
Service industries -- Management.
AV-Eb 658 / J117