TY - BOOK AU - Chan, Janis Fisher. TI - Designing and developing training programs SN - 978-0-470-40469-0 (pbk.) U1 - DC 658.3124 2010 PY - 2010/// CY - USA PB - John Wiley & Sons, Inc. KW - Employees KW - Training KW - Employee training personnel N1 - Includes bibliographical references and index ER -