Total quality service : principles, practices, and implementation / D.H. Stamatis.
Material type:
TextPublication details: Delray Beach, FL : St. Lucie Press, ©1996.Description: xvi, 318 pages : illustrations ; 24 cmISBN: - 1884015832
- 1996 DC 658.812 St2
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Circulation
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UM Digos College - LIC | Circulation | DC 658.812 St2 1996 (Browse shelf(Opens below)) | 1 | Available | 121245 |
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| DC 658.812 C349 2023 Customer relationship management : | DC 658.812 C96 c2015 Customer care & interpersonal skills | DC 658.812 R89c 2005 Customer equity management/ | DC 658.812 St2 1996 Total quality service : | DC 658.812 Z372 2018 Services marketing: | DC 658.812 Z3s 2006 Services marketing: | DC 658.816 H666 2018 Innovation in pricing : |
Includes bibliographical references and index.
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