When service failure is interpreted as discrimination : emotion, power, and voice / Hyounae (kelly) Min, Hyun Jeong Kim.
Material type:
TextPublication details: Amsterdam ; Elsevier, September 2019.Description: Volume 66, pages 59-67 : illustration ; 28 cmSubject(s): DDC classification: - DPer 647.94068 In821 August-October 2019 v. 81-83
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | |
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Periodicals
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UM Digos College - LIC | Periodicals | DPer647.94068 August-October 2019 v. 81-83 (Browse shelf(Opens below)) | Not for loan | Periodical Article |
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| DPer647.94068 August-October 2019 v. 81-83 ''How may i help you? says a robot : examining language styles in the service encounter / | DPer647.94068 August-October 2019 v. 81-83 Customers ' needs satisfaction : a scale validation with refeninement in the integrated resort setting / | DPer647.94068 August-October 2019 v. 81-83 International and hotel performance : agglomeration-related moderators / | DPer647.94068 August-October 2019 v. 81-83 When service failure is interpreted as discrimination : emotion, power, and voice / | DPer647.94068 August-October 2019 v. 81-83 A holistic view of the service experience at coffee franchises : a cross-cultural study / | DPer647.94068 August-October 2019 v. 81-83 A systematic assessment of gaps between academic research and industry participation in hospitality management discipline / | DPer647.94068 August-October 2019 v. 81-83 Why and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm / |
International Journal of Hospitality Management, vol. 81, pages 59-67, August 2019.
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