Customer Satisfaction on Service Quality of Selected Hotels in Digos City/ (Record no. 7382)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02328nam a22001817a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170824b xxu||||| |||| 00| 0 eng d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 2017 |
| Classification number | UT 0855 |
| Item number | C12 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 22436 |
| Personal name | Calasara, Rhea Mae. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Satisfaction on Service Quality of Selected Hotels in Digos City/ |
| Statement of responsibility, etc. | Rhea Mae Calasara, Kevin Pantallano, Jeric Rosalita and Joan Sanchez. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Digos City: |
| Name of publisher, distributor, etc. | UMDC |
| Date of publication, distribution, etc. | February 2017. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 75 pages; |
| Dimensions | 30 cm. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This research points out the customer satisfaction on service quality of selected hotels in Digos City. Customer Satisfaction is a critical dimension in hotel industry which the customer can be satisfied to the service provided by the hotel. Moreover, the purpose of studying the customer satisfaction on service quality is to give further findings about the indicator and these are the tangibles, reliability, responsiveness assurance and empathy. The information was gathered through a self-created survey questionnaire, used to gather information from customers of selected hotels in Digos City, this study has made used the descriptive method There were 100 respondents direct survey from ten selected hotels and the proponents carry out the questionnaire to; Avenue one 39, Danny's 27, Arnaldo's, 11 and A&B had 23 respondents. The discovery of the study showed that the customer satisfaction was understood as high which means that the customer is agreed on the service quality given by the hotel. On the other hand, there is a significant difference between customer satisfaction and service quality. In the result and conclusion of the research that the service quality of hotel can build more and level up for the satisfaction of the customer. The reason is that the customer satisfaction is a key component to guarantee customer loyalty There ought to keep up open correspondent lines between the hotel managers and costumers. In this way. they ought to fulfill the client's needs and longings and furthermore the service quality with an extraordinary execution.<br/>Keywords: Customer satisfaction, Service quality, Hotel service<br/> |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 22437 |
| Topical term or geographic name as entry element | Business Administration |
| Form subdivision | Marketing Management |
| General subdivision | Undergraduate thesis. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 22438 |
| Personal name | Pantallano, Kevin. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 22439 |
| Personal name | Rosalita, Jeric. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 22440 |
| Personal name | Sanchez, Joan |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Undergraduate Thesis |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Undergraduate Theses | UM Digos College - LIC | UM Digos College - LIC | 06/20/2017 | UT 0855 C12 | UT0855 | 08/24/2017 | 1 | 08/24/2017 | Undergraduate Thesis |