Evil customers, an angel boss and cooperative coworkers : (Record no. 23220)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00886nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250515095331.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241118b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | 0 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | DPer 647.94068 In821 August-October 2019 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Yang, Fiona X. |
| Relator term | author. |
| 9 (RLIN) | 64258 |
| 245 ## - TITLE STATEMENT | |
| Title | Evil customers, an angel boss and cooperative coworkers : |
| Remainder of title | burnout of frontline employees / |
| Statement of responsibility, etc. | Fiona X. Yang, Virgina Meng-Chan Lau. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Amsterdam ; |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | October 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Volume 66, pages 1-10, |
| Other physical details | illustration. |
| 500 ## - GENERAL NOTE | |
| General note | International Journal of Hospitality Management, v. 81, pages 1-10, August 2019. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer incivility. |
| 9 (RLIN) | 66800 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Burnout. |
| 9 (RLIN) | 66801 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Emotional intelligence. |
| 9 (RLIN) | 66802 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yang, Fiona X. |
| Relator term | author. |
| 9 (RLIN) | 64258 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lau, Virgina Meng-Chan. |
| Relator term | author. |
| 9 (RLIN) | 66799 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Periodicals |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Periodicals | UM Digos College - LIC | UM Digos College - LIC | 11/18/2024 | DPer647.94068 August-October 2019 v. 81-83 | 11/18/2024 | 11/18/2024 | Periodicals | Periodical Article |