Why and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm / (Record no. 23173)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00999nam a22002417a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251212195903.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241112b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | 0 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | DPer 647.94068 In821 August-October 2019 v. 81-83 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Karabas, Ismail. |
| Relator term | author. |
| 9 (RLIN) | 63991 |
| 245 ## - TITLE STATEMENT | |
| Title | Why and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm / |
| Statement of responsibility, etc. | Ismail Karabas, Jeff Joireman, and Shinhye Kim. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Amsterdam ; |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | September 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Volume 66, pages 91-100 : |
| Other physical details | illustration ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | International Journal of Hospitality Management, vol. 81, pages 91-100, August 2019. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service failure. |
| 9 (RLIN) | 66609 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service recovery. |
| 9 (RLIN) | 66610 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Uncivil behavior in servicescape. |
| 9 (RLIN) | 66611 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Karabas, Ismail. |
| Relator term | author. |
| 9 (RLIN) | 63991 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Joireman, Jeff. |
| Relator term | author. |
| 9 (RLIN) | 66746 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kim, Shinhye. |
| Relator term | author. |
| 9 (RLIN) | 66747 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Periodicals |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Periodicals | UM Digos College - LIC | UM Digos College - LIC | 11/12/2024 | DPer647.94068 August-October 2019 v. 81-83 | 11/12/2024 | 11/12/2024 | Periodicals | Periodical Article |