Shine bright like a star : hotel performance and guests' expectations based on star ratings /
Mohsin, Asad.
Shine bright like a star : hotel performance and guests' expectations based on star ratings / Asad Mohsin, Helena Rodeigues, Ana Brochado. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 103-114, illustration.
International Journal of Hospitality Management, v. 81, pages 103-114, August 2019.
Importance-performance analysis.
Service quality.
Hotels.
DPer 647.94068 In821 August-October 2019
Shine bright like a star : hotel performance and guests' expectations based on star ratings / Asad Mohsin, Helena Rodeigues, Ana Brochado. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 103-114, illustration.
International Journal of Hospitality Management, v. 81, pages 103-114, August 2019.
Importance-performance analysis.
Service quality.
Hotels.
DPer 647.94068 In821 August-October 2019
