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A holistic view of the service experience at coffee franchises : a cross-cultural study /

Oh, Dongyun.

A holistic view of the service experience at coffee franchises : a cross-cultural study / Dongyun Oh, Michael (Myongjee) Yoo, Yooyang Lee. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 68-81 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 81, pages 68-81, August 2019.

Subjects--Topical Terms:
Attitude.
Customer service experience.
Experience quality.

Dewey Class. No.: DPer647.94068 August-October 2019 v. 81-83

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