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''How may i help you? says a robot : examining language styles in the service encounter /

Choi, Sungwoo.

''How may i help you? says a robot : examining language styles in the service encounter / Sungwoo Choi, Stephanie Q. Liu, and Anna S. Mattila. - Amsterdam ; Elsevier, September 2019. - Volume 66, pages 32-38 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 81, pages 32-38, August 2019.

Subjects--Topical Terms:
Language style.
Service encounter.
Service agent.

Dewey Class. No.: DPer 647.94068 In821 August-October 2019 v. 81-83

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