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Complaints and resolutions in a peer-to-peer business model /

Moon, Hyoungeun.

Complaints and resolutions in a peer-to-peer business model / Hyoungeun Moon, Wie Wie, and Li Miao. - Amsterdam ; Elsevier, August 2019. - Volume 66, pages 239-248 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 81, pages 239-248, August 2019.

Subjects--Topical Terms:
Sharing economy.
Peer-to-peer.
Complaints.

Dewey Class. No.: DPer 647.94068 In821 August-October 2019 v. 81-83

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