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I can forgive you, but I can't forgive the firm : an examination of service failures in the sharing economy /

Suri, Anshu.

I can forgive you, but I can't forgive the firm : an examination of service failures in the sharing economy / Anshu Suri, Bo Huang, and Sylvain Sénécal. - USA ; Taylor & Francis Group, Fall 2019. - volume 27, pages 355-370.

Journal of Marketing Theory and Practice, vol. 27, no. 4, pages 355-370, Fall 2019.

Subjects--Topical Terms:
Economy
Service failure.

Dewey Class. No.: DPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4

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