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A conceptual and methodological investigation of a multilevel model of customer incivility /

Liu, Jing.

A conceptual and methodological investigation of a multilevel model of customer incivility / Jing Liu, Isaac Washburn, and Hailin Qu. - Elsevier , Amsterdam ; May 2019. - Volume 79, pages 168-178 : illustration ; 28 cm.

International Journal of Hospitality Management, vol. 79, pages 168-178, May 2019.

Subjects--Topical Terms:
Configural construct.
Customer incivility.
Multilevel theories.

Dewey Class. No.: Dper 647.94068 In821 April-May 2019 v. 78-79

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