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Knowledge-based resources in explaining service recovery performance : a multilevel investigation /

Hammami, Samiha Mjahed.

Knowledge-based resources in explaining service recovery performance : a multilevel investigation / Samiha Mjahed Hammami, Nizar Souiden, and Khaled Bennour. - USA ; Taylor & Francis Group, Spring 2021. - volume 29, pages 189-209, illustration.

Journal of Marketing Theory and Practice, vol. 29, pages 189-209, Spring 2021.

Dewey Class. No.: DPer 658.8 J826 Winter-Spring 2021 v. 29 n. 1-2

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