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The role of language in the online evaluation of hospitality service encounters : an empirical study /

Mariani, Marcello M.

The role of language in the online evaluation of hospitality service encounters : an empirical study / Marcello M. Mariani, Matteo Borghi, and Sergey Kazakov. - Amsterdam ; Elsevier , April 2019. - Volume 78, pages 50-58 : illustrations ; 28 cm.

International Journal of Hospitality Management, vol. 78, pages 50-58, April 2019.

Subjects--Topical Terms:
Hospitality service encounters.
Empirical study.
Online ratings.

Dewey Class. No.: Dper 647.94068 In821 April-May 2019 v. 78-79

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