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Predicting overall customer satisfaction :

Zhao, Yabing.

Predicting overall customer satisfaction : big data evidence from hotel online textual reviews / Yabing Zhao, Xun Xu, Mingshu Wang. - Amsterdam : Elsevier, ©January 2019. - v 76PA, pages 111-121 : illustrations.

International Journal of Hospitality Management. volume 76PA , January 2019.

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